Privacy Policy

Introduction

M&M Restoration ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our restoration services in the Greater Lansing Area, Michigan.

Information We Collect

Personal Information

When you contact us or request our services, we may collect:

• Name and contact information (phone number, email address)
• Property address where services are needed
• Insurance information for claims processing
• Details about the damage or service request
• Payment information for service fees

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Provide restoration and cleaning services
• Respond to your inquiries and service requests
• Process insurance claims on your behalf
• Send service updates and appointment reminders
• Improve our website and services
• Comply with legal obligations

Information Sharing

We may share your information with:

• Insurance Companies: To process claims on your behalf
• Service Partners: Subcontractors who assist with restoration work
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: